Over the years I have spent a lot of time and energy working on all of Wandle’s apps. That’s why when I hear that someone is having difficulties making it work I kind of take it personally.

To the best of my knowledge, I have replied to every single support query that I have received. And I don’t make it difficult for you to contact me. There’s the contact page here. There is a “Feedback” button in the “About” page of all our apps that send me a message.

Apple also allows you to leave feedback in the App Store. Please, please, please do not use this method to tell me that you found a bug or have a problem syncing. If you write a review, I have no way to respond. There’s nothing more frustrating than wanting to help but not being able to do so.

One last plea: if you want a refund for any reason, please let me know why. I can’t fix problems I don’t know about. But also, for the avoidance of doubt, I can’t process refunds. You’ll need to talk to Apple for that.